Item Categories Key

3.1 Customer Data Gathering Resources
3.2 Customer Communications Resources
3.3 Building Estimates for Profit Resources
3.4 Production and Technician Communication Resources
3.5 Delivery of the Vehicle Services Resources
3.6 Making Every Car Count Resources

Daily Operations

Daily Operations Workshop

(Session 1: Customer Data Gathering)*

March 3, 2009

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Daily Operations Workshop

(Session 2: Customer Communications)*

March 10, 2009

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Daily Operations Workshop

(Session 3: Building Estimates for Profit)*

March 17, 2009

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Daily Operations Workshop

(Session 4: Production & Technician Communication)*

March 24, 2009

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Daily Operations Workshop

(Session 5: Delivery of the Vehicle)*

March 31, 2009

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Daily Operations Workshop

(Session 6: Making Every Car Count)*

April 7, 2009

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