Item Categories Key

4.0 OVERALL Resources
4.1 Total Shameless Resources
4.2 Fred Factor Resources
4.3 Your Product Defined Resources
4.4 The Promises of Your CS Resources
4.5 Customer Service for Life Resources
4.6 Customer Service Built to Last Resources

4.3 Mastery: CF-0010 Product Strategy and Design

Customer Service

Customer Service Workshop

(Session 1: Total Shameless Customer Service)*

May 4, 2009

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Customer Service Workshop

(Session 2: The Fred Factor)*

May 12, 2009

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Customer Service Workshop

(Session 3: Your Product Defined)*

May 19, 2009

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Customer Service Workshop

(Session 4: Promises of Your Customer Service)*

May 26, 2009

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Customer Service Workshop

(Session 5: Customers for Life)*

June 2, 2009

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Customer Service Workshop

(Session 6: Built To Last Customer Service)*

June 9, 2009

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