Customer Service Workshop Description and Overview
Creating your it for customer service
Six Workshop Weekly Topics
- The Total Shameless Experience
- The Fred Factor by Mark Sanborn
- Describe and Define Your Company Product
- The Promises of Your Customer service
- Your Customers for Life
- Built to Last Customer Service
We will collectively write and document during the workshops an Overall SOP for The Fred Factor plus an SOP for each weekly topic. When the six week workshop is over you will have 7 - SOPs written for implementation in your business.
All workshops will be digitally recorded and stored in the archives at www.turnaroundtour.com plus all corresponding documents and the Power Point presentation used during the workshops. So if you miss a workshop or just want to share or listen again, great news they are available.
In Summary:
Six 50 minute classes at 11:00 AM CST
Collective Knowledge sharing and SOP and Action Plan construction
7 - SOPs Standard Operating Procedure Written
7 - Action Plans Written
Archive Library and Corresponding Documents
Congratulations you will now have your it for Customer Service! |
